Associate Director, Residential Colleges & Communities in Los Angeles, CA for University of Southern California (USC) (2024)

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Internal Number: REQ20141461

The Residential Education staff at the University of Southern California provides housing and support services for all students living within USC Housing. The Associate Director position is a full-time, professional staff member who plays an integral role in creating a residential life program that encourages student and community engagement and the development of a supportive living and learning environment. The Associate Directors play a significant role in furthering the mission of the University of Southern California, the strategic initiatives of the USC Student Life and the mission, vision, and values of the Office for Residential Education. This position performs a variety of important
daily operation tasks including supervision of professional staff, implementing Residential Education strategic initiatives, managing budgets, serving as a liaison to housing, providing general oversight for Residential Education committees, and serving on Student Life committees or task forces.

Under the supervision of the Director for Residential Education, the Associate Director for Residential Colleges & Communities is responsible for the direct supervision, training, and evaluation of 4 Assistant Directors (ADs) and the indirect supervision, training, and evaluation of the Residential College/Community Coordinators (RCCs), Residential Experience Program Coordinator (REPC), Graduate Residential College/Community Coordinators (GRCCs), Resident Assistants (RAs), and residential experience student workers. In addition to the essential duties listed, the Associate Director provides overall vision and leadership in the development of a robust academic and social environment for residents, while creating and maintaining a high level of safety, security, and well-being for all residents.

Essential Duties and Responsibilities include the following:
1. Provide oversight for all operations within the Residential Colleges & Communities
2. Supervise, develop, and evaluate 4 Assistant Directors (ADs)
3. Indirectly supervise, train, and evaluate RCCs, REPC, GRCCs, RAs, and student workers
4. Manage, track, and coordinate the reconciliation of the Assistant Directors budgets, totaling approximately $1m+
5. Participate in a 24/7 on-call duty and emergency response system for the entire USC population of 50,000+ students
6. Provide vision and oversight for Residential Education committees
7. Maintain individual meetings with Assistant Directors in your areas
8. Provide advice, support, assistance and referrals to all Residential Education staff as well as residents
9. Provide support and guidance to our Residential Experience initiatives as well as our Student Leadership programs
10. Provide resources and support for the Residential Education programs, services, and support systems
11. Serve on Student Life committees or task forces
12. Assist with the future planning and maintenance of residential colleges in cooperation with USC Housing
13. Maintain a weekly work schedule with periodic weekend and night commitments
14. Other duties as assigned by the Director for Residential Education

Application Procedure:

• Please include a cover letter with your CV/resume. It can be added to the application at the same time/place you add your CV/resume.

Qualifications:

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Masters Degree in college Student Personnel, Higher Education, Student Life or Human Services field is required.

• Work Experience: An ideal candidate will have at least six years of post-Master work experience within residence life that shows progressive responsibility as well as someone who has demonstrated leadership ability and the ability to work effectively with staff and students.

• Supervision Experience: An ideal candidate will have a minimum of six years of supervisory experience with at least two of the six supervising full-time professionals.

• Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from students, faculty, staff, and the general public.

• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Computer Skills: Advanced MS Word processing, MS Excel or Spreadsheets, MS PowerPoint and MS Access or Database Software. Adept user of Internet, email and other office automation systems.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment toUSCs Unifying Valuesof integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

Compensation:

• Salary based on experience (12-month, career live-in position), see below.

• Furnished 2-bedroom apartment and full university benefits.

• Partial meal package and professional professional & training education funds are available annually.

The annual base salary range for this position is $76,517.81 - $92,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Area Oversight & Supervision
Provide overall vision, guidance, and support for all the Residential Colleges and Communities of USC Housing
Coordinate the implementation, assessment, and improvement of the residential engagement model
Supervise, train, and evaluate 3 Assistant Directors (ADs) who oversee the residential housing areas, and 1 AD who oversees the Residential Experience
Indirectly supervise, train, and evaluate RCCs, REPC, GRCCs, RAs, and student workers
Maintain individual meetings with Assistant Directors in your areas (direct reports)
Coordinate training for ADs, RCCs, REPC, and GRCCs during Fall Training (July/August) and Winter Training (January)
Participate and create professional training & education sessions throughout the year for professional staff
Provide staff direction, support, and professional training & education during all Residential Education meetings
Provide routine performance evaluations of ADs and indirectly for RCCs, REPC, GRCCs, and RAs
Create a supportive environment that promotes the professional and personal development of each staff member

Residential Experience and Engagement
Provide oversight of the entire residential engagement model
Coordinate the implementation, assessment, and improvement of the residential engagement model
Coordinate the annual assessment of all components of the residential engagement model
Serve as primary contact for any Student Life or campus-wide engagement projects involving Residential Education or USC Housing residents
Serve as a programming resource for staff and students, providing information about the campus and community contacts
Encourage, evaluate, and implement changes in a wide variety of developmental programs
Promote safety and security awareness through educational programming
Coordinate the Living Learning Community (LLC) programs and provide oversight to the LLC committee
Coordinate the Alternative Spring Break programs for McCarthy Honors and the general residential college community

Large-Scale Programming & Engagement Initiatives
Provide oversight of all large-scale programming and engagement initiatives including direct supervision of the AD for
Residential Experience
In collaboration with the AD for Residential Experience, plan, execute, and assess all large-scale initiatives as part of the
Residential Experience
Serve as the primary contact for all event and engagement opportunities including campus event safety planning meetings
Supervise the AD for Residential Experience as they advise the Residential Housing Association

Administrative Functions
Develop a working knowledge of the Office for Residential Education operations
Manage the residential life housing operations consisting of 8,000+ residents within USC Housing
Develop a working relationship with USC Housing, especially the leadership team
Maintain work schedule designed to provide maximum accessibility and involvement with staff and students
Demonstrate effective communication, planning, and organizational skills as they relate to job responsibilities
Maintain an awareness of the physical needs of the entire residential population
Develop a working relationship with the USC Department of Public Safety
Assist with the future planning and maintenance of residence halls in cooperation with USC Housing
Develops and manages RA accountability model including warning, probation, and release letters

Student Conduct Responsibilities
Ensure proper administration and enforcement of the Office for Residential Education and University policies and procedures

Duty Responsibilities
Participate in a 24/7 on-call duty and emergency response system for the entire USC population of 50,000+ students
While on duty, serve as a resource to all ADs, RCCs, and RAs
The On-Call Associate Director will follow duty procedures and respond to all emergency and crisis calls and assist all staff in managing these situations
The OnCall Associate Director will keep the Director for Residential Education and USC Student Life Executive Leadership Team informed of life-threatening emergencies or serious disruptions that may require campus intervention or followup
Notify appropriate staff members regarding situations that impact the residence halls and/or students in the residence halls
Input all student of concern information and communication into the CARE system

Budgeting Functions
Manage, track, and coordinate the reconciliation of the Assistant Directors budgets, totaling approximately $1m
Maintain accurate records and receipts for the Workday financial reconciliation processes
Track and approve all financial reconciliation and expenses by the ADs in your area
Participate in fiscal budget planning with the Director of Residential Education

Student Development Functions
Incorporate student development theory and knowledge into daily practices and decisionmaking
Provide advice, support, assistance, and referrals to all Residential Education staff as well as residents
Be available for referral and counseling needs, conflict mediation, crisis intervention, and appropriate followup
Develop a working relationship with Faculty in Residence through regular meetings and on-going communication
Serve as a referral agent to other departments including the Office of the Vice President of Student Life, USC Housing, Campus Support & Intervention (CSI), Office of Community Expectations (OCE), Threat Assessment, Equity, Equal Opportunity, & Title IX (EEOTIX), Counseling and Mental Health (CMH), Student Equity & Inclusion Programs (SEIP), and Department of Public Safety
(DPS).

Departmental Duties
Attend, participate, and lead your area/vertical meetings
Attend and participate in ResEd senior leadership meetings
Attend, participate, and lead the Residential Education Leadership Team meetings (as needed)
Attend regularly scheduled one on one supervisory meetings with the Director of Residential Education
Assist in the departmental recruitment and selection of professional staff and student leaders
Assist in the departmental training of professional staff and student leaders
Provide vision and oversight for Residential Education committees
Serve on Student Life committees or task forces (as assigned)
Develop working relationships with key campus partners, including but not limited to: Office of the Vice President of Student Life, USC Housing, Campus Support & Intervention (CSI), Office of Community Expectations (OCE), Threat Assessment, Equity, Equal Opportunity, & Title IX (EEOTIX), Counseling and Mental Health (CMH), Department of Public Safety (DPS), Office for
Health Promotion Strategy (OHPS), Student Equity and Inclusion Programs (SEIP), and other campus offices.
Attend events and programs sponsored by the department and/or the USC Student Life, including those that periodically occur on weekends and evenings
Wear appropriate attire for office hours, central staff functions, and all meetings
Other duties as assigned by the department

Mission Related Responsibilities
Foster an atmosphere in the residential community that supports the department, Student Life, and University missions and values
Promote equity, diversity, and inclusion through daily practices and policies as well as through programming initiatives and community building
Develop and promote a housing community that is culturally inclusive

Professional Training & Education
Participate in professional training & education opportunities sponsored by the Office for Residential Education and USC Student Life
A limited amount of professional training & education funds are available annually to attend workshops or conferences supported by their individual professional training & education plan

#LI-MN1

Minimum Education: Master's degreeMinimum Experience: 4 yearsMinimum Field of Expertise: Experience advising a student organization and/or students regarding various student services. Requires theoretical understanding in the area of organizational behavior. Strong interpersonal and oral and written communication skills. Supervisorial experience.